In TyssNor, S.L. quality is understood as an ongoing effort to improve to meet the expectations of our customers.
The following are the general objectives of our company:
• The continuous improvement of quality system processes.
• Compliance with the applicable requirements in each case, internal, contractual and regulatory requirements.
• Identification and reduction of costs associated with non quality.
• Identify and eliminate sources of error.
We implement a System of Quality Management according to the requirements of the UNE-EN-ISO 9001:2008.
In TYSSNOR, S.L. we know that in achieving economic goals the company should not only pursue their economic benefit but we want to be recognized for the quality of our management and the level of involvement of our entire organization to meet the expectations and needs of our customers and environment.
For this reason we implemented a System of Quality Management according to the requirements of the UNE-EN-ISO 9001:2008. With this we will:
• Establish continuous improvement as a fundamental principle of action, based on prevention rather than correction, by optimizing human and material resources, all aimed at continuous improvement of the efficiency of our processes.
• Establish effective communication channels with customers to integration with them to define and adapt to their needs and expectations, provide the best products and services, and meet your satisfaction.
• Check the Quality System to improve efficiency and establish specific improvement goals.
• Perform systematic quality measurements, collected information and data analysis, since the pursuit of quality improvement should be based on objective data on the level of quality achieved, and constant feedback, enabling the identification and implementation of best practices.
• Comply with legislation and regulations.
• All employees are responsible for providing quality service, so TYSSNOR, SL worries about their awareness and quality training.
• Integrate indirect suppliers and subcontractors in the commitment of quality, so that they form one element in the customer service chain, based on the principle of partnership in the development of common interests.
• Establish customer relationships based on trust: in time in commitments and competitive prices.
• Company Providing equipment and resources necessary to ensure the safety of our staff and suitable for the performance of services.
• The delegates address the Quality Manager to support its activity in order to establish the necessary measures so that this Quality Policy is understood, implemented and updated at all levels of the organization. Likewise, the Department of TYSSNOR, SL is committed to managing the resources needed to comply with this Policy and Quality Objectives specific to be established annually as a basis for continuous improvement.